Services > Claims
Risk Management

Insuring the post-secondary sector is not a simple task. Here are a number of frequently asked questions. If you have additional inquiries, please contact us.

Claims Guidelines:

Reporting Claims:

All occurrences which lead to a claim are reported to CURIE. Through our website, subscribers can submit Incident Report forms to CURIE to initiate the process. Subscribers are also provided with annual reports of their historical premium assessments and claims listings. To access these resources, members need to log into OpticRisk.


Any occurrence should be reported to our Claims department ( as soon as possible. Report any claim or incidents online via OpticRisk. If it is more convenient, you may also use your institution’s reporting form and email it to: or submit it by mail to:

Canadian Universities Reciprocal Insurance Exchange 5500 N Service Road, Suite 901, Burlington, ON, L7L 6W6

Emergency Contact:

Consider contacting an adjuster, a local adjusting company which normally acts on your behalf, which should have a 24-hour emergency number and a duty adjuster on call.


Your policy wordings have been designed to keep mid-term policy changes and the resultant paperwork to a minimum. However, there will be occasions when changes are necessary. Examples would include, but are not limited to:

  • new buildings where confirmation of insurance is required by a mortgage company, lender, or other funding body, additions of affiliated organizations or individuals as insureds where the nature of the affiliation is not presently anticipated by your policy terms, definitions, and conditions,
  • unique and/or temporary insurance coverage requirements,
  • the addition of site specific, time element coverages such as Business Interruption and Extra Expense.

If you are uncertain as to whether circumstances dictate a policy change, please feel free to contact us. Requests for changes should be received in writing (e-mail is acceptable).

Changes to your insured building and content values need only be reported once per year. Business Interruption coverage changes, however, must be reported as they occur throughout the year to CURIE because of their time-element nature. We will communicate mid-term changes to your Business Interruption values to AACI for inclusion on your subsequent year’s Statement of Values.

Because no two subscribers’ needs for Business Interruption coverage are the same, AACI plays no role in assisting you to arrive at or modify these values from year to year. AACI merely enumerates and consolidates your Business Interruption values within your building and contents Statement of Values to assist CURIE in maintaining its database.

The onus remains with you, the Subscriber to continually monitor your requirements and report changes as they occur to CURIE. It should be noted that significant mid-term changes to value may be subject to additional or return premiums. 

Each subscribers’ premium assessment is based on a well-defined Premium Rating Strategy. All subscribers have been assigned Based Rates for both property and liability rating purposes. Base Rates are determined on entry into CURIE on the basis of a number of underwriting, actuarial, and historical loss cost factors. These factors are applied equally to all subscribers in a manner that seeks to satisfy the objective of establishing and maintaining equitable subscriber premiums.

To determine premium assessments, Base Rates are multiplied by the underlying exposure unit values (insured values for property, full-time equivalent or FTE student counts for liability). Subscribers then have the option of reducing their gross premium costs through the assumption of deductibles that generate credits. After which, provision is made for good or bad loss experience through the application of loss factor discounts or surcharges. Further surcharges may also be applied from time to time at the discretion of your Board to ensure that aggregate annual funding levels are sufficient to meet anticipated loss costs. 

Details of a Subscriber’s base rates, deductible credits, and loss factor credits/surcharges are included with the Annual Premiums Assessments Invoices.

Since 1991, CURIE has retained the services of the valuation firm American Appraisal Canada, Inc. (AACI) to assist subscribers in updating and submitting their annual Statement of Values as required under the terms of their Property Insurance Policies. AACI begin enumerating update information in May of each year with the expectation that even the largest of our subscribers submit their changes no later than the end of July.

Completed updates need only be submitted to AACI who will forward a copy of your completed Statement of Values to CURIE. If you have changes to your values that you would like to have reflected in your policy documents outside of this normal update period (May-July) please forward them directly to CURIE.

Newly acquired property is automatically covered up to the policy limit for 90 days. After 90 days the limit for unreported newly acquired property is $50 million. Newly acquired property should be reported to us and we will advise excess insurers if the property value exceeds $50 million. Subscribers are also required to report all changes to their insured building and contents values during the “AACI Annual Statement of Values” update.


You may log into Optic Risk to access all of your certificates. If you do not have a login and you require access to certificates of Insurance, simply email us as

Can’t find what you’re looking for?

A member of the CURIE staff would be happy to assist you.